247
Total Reviews
Google & Yelp combined
4.6
Average Rating
Across all platforms
94%
Response Rate
Avg. 18 min response time
87/100
Sentiment Score
Based on NLP analysis
Jennifer L.
โDr. Patel and her team are absolutely wonderful! My daughter was nervous about her first filling, but the staff made her feel so comfortable. The office is clean and modern, and they explained every step of the procedure. Highly recommend for families!โ
Marcus T.
โWaited over 40 minutes past my appointment time with no explanation. The cleaning itself was fine, but the front desk seemed disorganized and I felt rushed out the door. For the prices they charge, I expected better service.โ
Dear Marcus, thank you for taking the time to share your experience. We sincerely apologize for the extended wait โ your time is valuable to us, and we understand how frustrating that must have been. We've been reviewing our scheduling process to prevent delays like this. We'd love the chance to make it right. Please reach out to us directly at (512) 555-0187 so we can address your concerns personally. We hope to see you again soon.
Aisha K.
โBest dental experience I've ever had. Dr. Chen was so gentle during my root canal โ I barely felt a thing. The numbing was done perfectly. They even followed up the next day to check on me. This is what patient care should look like.โ
David R.
โExtremely disappointed. Was told my insurance covered the procedure, then got a $450 bill two weeks later. When I called to dispute it, I was put on hold for 20 minutes and then told there was nothing they could do. Will not be returning.โ
Rachel & Tom S.
โOur whole family goes here. The kids love the prize box and the hygienists are so patient. Only reason for 4 stars instead of 5 is that parking can be tough during peak hours. But the care itself is top-notch.โ
Connor M.
โThe dental work was good quality, but the office feels a bit dated. Also, the TV in the waiting room was blasting a news channel at full volume which made the wait more stressful. Small things, but they add up when you're already anxious about the dentist.โ
Patricia W.
โI've been terrified of dentists my entire life. Dr. Patel spent an extra 15 minutes just talking with me before my procedure, explaining everything and making sure I was okay. For the first time in 20 years, I actually have a dentist I trust. Thank you.โ
Luis G.
โCame in for an emergency toothache on a Saturday and they fit me in within the hour. Dr. Chen identified the issue quickly and had me pain-free by the end of the visit. The after-hours availability is a game changer.โ
6-month rolling average
AI response generated
Marcus T.'s review
New review detected
Jennifer L. โ 5โ on Google
Response approved & posted
David R.'s review
New review detected
Aisha K. โ 5โ on Google
Daily digest sent
drpatel@brightsmiles.com
Sentiment alert
Score dropped below 85
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